Privacy Policy
Customer Privacy Statement
Effective Date: 5/10/2026
This website is operated by Acadiana Serves ("we," "our," or "us") and is hosted using the GoHighLevel platform. Court reservations, scheduling, and related services may be provided through the CourtReserve platform.
This Customer Privacy Statement explains how we handle your information when you visit our website or use our services.
General Privacy Notice
This privacy statement applies to Acadiana Serves. While we utilize third-party platforms such as CourtReserve and GoHighLevel, we are responsible for how your information is used within our business. Each third-party platform may maintain its own privacy policies, and we encourage you to review them separately.
Information Collection
Browsing
If you are simply browsing our website, you may do so anonymously. We do not collect personally identifiable information such as your name, address, phone number, or email address unless you voluntarily provide it. However, we may collect limited non-personal data such as:
Browser type
Device type (desktop, mobile, tablet)
IP address
Pages visited
This information helps us improve website performance and user experience.
Registration & Bookings
When you register, book a court, or interact with our services via CourtReserve or forms on our website, we may collect:
Name
Email address
Phone number
Payment information
Program enrollment details
Court reservation history
SMS/Text Messaging Program
Acadiana Serves operates an SMS messaging program to communicate with customers about tennis programs, court reservations, scheduling, facility updates, and promotional offers.
How We Collect Your Phone Number and Consent
We collect your mobile phone number when you:
Submit a contact form on our website with the SMS opt-in checkbox selected
Interact with our website chat widget and provide consent to receive text messages
Register for programs or services through our booking system and provide consent
Two Types of Text Messages
When you provide your phone number through our website or chat widget, you will see two separate consent options:
Informational/Transactional Messages — Appointment reminders, class confirmations, court reservation confirmations, scheduling changes, facility updates, and service-related notifications. Message frequency varies based on your activity with our services.
Promotional/Marketing Messages — Special offers, new program announcements, events, promotions, and marketing communications. Message frequency varies but typically will not exceed 4 messages per month.
Consent to receive informational/transactional messages is NOT required as a condition of purchase. Consent to receive promotional messages is optional and separate.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Message frequency varies based on your enrollment and activity.
Opt-Out Instructions
You can opt out of text messages at any time by:
Texting STOP to any message you receive from us
Texting HELP for assistance
Contacting us at [email protected] or (337) 412-7671
After you text STOP, you will receive one final confirmation message that you have been unsubscribed.
SMS Terms and Compliance
Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. By providing your phone number and consent, you acknowledge that:
You are the account holder or have authorization to provide this number
You consent to receive automated text messages at the number provided
Your consent is not required as a condition of purchasing any goods or services
You can revoke consent at any time
We use the GoHighLevel platform to manage our SMS communications. Text messages may be sent using automated technology.
For questions about our SMS program, contact us at [email protected] or (337) 412-7671.
How We Use Your Information
We use your information to:
Process court reservations and program registrations
Send appointment reminders and confirmations
Communicate scheduling changes or facility updates
Process payments
Respond to inquiries and provide customer support
Send promotional offers and marketing communications (only if you opted in)
Improve our services and website experience
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
Service providers — CourtReserve, GoHighLevel, and other platforms that help us operate our business
Payment processors — To complete transactions
Legal authorities — If required by law or to protect our rights
Data Security
We implement reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your information (subject to legal and operational requirements)
Opt out of marketing communications at any time
To exercise these rights, contact us at [email protected] or (337) 412-7671.
Third-Party Platforms
Our services utilize third-party platforms including:
CourtReserve — For court reservations, scheduling, and payments
GoHighLevel — For CRM, communications, and website hosting
Each platform maintains its own privacy policy. We encourage you to review:
CourtReserve Privacy Policy: [insert link if available]
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes are effective immediately upon posting. Your continued use of our services constitutes acceptance of any changes.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Last Updated: May 14, 2026